Guarantee period is 1 year unless otherwise stated. If you want to cancel your order you must notify Keengardener before returning any items. Please note that the right to return goods which are not faulty does not apply to any goods which have been made to your own specifications.The cost of the return of any faulty goods will be borne by Keengardener. We shall be entitled to charge you for the costs of returning goods which are not faulty. You must notify Keengardener before returning any items. In what time period can I advise you of problems with my order? If an order has arrived damaged » within 14 days of receipt. If an order has a shortfall and you have not been notified of this » within 14 days of receipt. If an item has a fault during its guarantee period » any time during the guarantee period.
If an incorrect item has been sent » within 14 days of receipt. If an order has not arrived » after 14 days of your order being placed. If you wish to return an unused item » within 30 days of receipt. I have a faulty item within the guarantee period?After being notified of a fault you will receive a reply from us within 48 hours (excluding weekends) with how to proceed. You may be required to provide a digital photograph illustrating the fault, please ensure you are able to do this before ordering. For items over 8kg we will provide instructions to send items back to us. My order has arrived damaged? Once you have notified us of a problem we will reply back to you within 48 hours (excluding weekends) outlining how we will resolve this problem quickly and efficiently for you. My order does not contain all of the items ordered? On occasion we may be unable to send all of your order together, if this is the case we will notify you of this and provide details of when you can expect to receive the rest of your order. My order has not arrived? You have sent me an incorrect item? I have just received my order but no longer require it? Items which have been made to order or manufactured to your specifications are not covered by the cooling off period. If an item is heavier than 30kg then we would need to get a quote from our couriers for the cost of collecting from you. I wish to cancel my order but have not yet received it? YOU CAN ALSO PAY BY. This item is in the category "Garden & Patio\Garden Power Tools & Equipment\Strimmers". The seller is "keengardener_ltd" and is located in this country: GB. This item can be shipped to United Kingdom.